Effective Date: June 27, 2024

At Ultimes Grout, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms outlined below.

1. Returns

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, and with all original tags and packaging intact.

Non-Returnable Items:

• Digital downloads and e-books are non-returnable.
• Items purchased on sale or with a discount are final sale and cannot be returned.
• Gift cards are non-returnable.

Return Process:

• To initiate a return, please contact our customer service team at support@ultimesgrout.com with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send your item back to us.
• You will be responsible for the cost of return shipping unless the item is defective or we made an error in your order.

2. Refunds

Eligibility for Refunds:

• Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• If the return is approved, we will process your refund to your original payment method.

Refund Processing Time:

• Please allow up to 7-10 business days for the refund to be processed and for the credit to be applied to your original method of payment.

Partial Refunds:

• In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

Non-Refundable Items:

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

3. Exchanges

Eligibility for Exchanges:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, please contact us at support@ultimesgrout.com.

Exchange Process:

• Follow the return process outlined above to send back the defective or damaged item.
• Once the return is approved, we will send out a replacement item.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@ultimesgrout.com.

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

• Email: support@ultimesgrout.com

Thank you for shopping with Ultimes Grout. We value your business and are committed to ensuring your satisfaction.